Refund and Cancellation Policy
Last updated: 26 July 2026. This is a draft for review and should be checked by a qualified professional before publication.
This policy explains how cancellations, rescheduling, and refunds are handled for services booked with A3 Aura Health, Dr. Mehjooba R Mazumdar (KMC 107929).
1. Rescheduling
If you need to change your appointment, please let us know on WhatsApp as early as possible. We will do our best to offer you another suitable time at no extra cost.
2. Cancellation by you
- Cancellations requested at least 24 hours before the appointment are eligible for a full refund of any amount paid, or a free reschedule.
- Cancellations within 24 hours of the appointment, or a missed appointment, may not be eligible for a refund, as the time has been reserved for you.
3. Cancellation by us
If the doctor needs to cancel or is unable to attend a scheduled appointment, you will be offered a new time at your convenience or a full refund of the amount paid.
4. How refunds are made
Approved refunds are made to your original payment method through Razorpay. Refunds are usually processed within 5 to 7 business days, though the time to appear in your account depends on your bank or card provider.
5. General consultations
General consultations are arranged over WhatsApp and any fee is agreed before you confirm. Cancellation and refund of these bookings follow the same principles set out above.
6. Quality concerns
If you were unable to complete your consultation due to a technical problem on our side, please contact us and we will arrange a replacement session or a refund.
7. Contact
For any cancellation or refund request, please contact us on WhatsApp or by email.