Terms and Conditions
Last updated: 26 July 2026. This is a draft for review and should be checked by a qualified professional before publication.
These terms govern your use of the A3 Aura Health website at mehjooba.doctor and the online consultation and counselling services offered by Dr. Mehjooba R Mazumdar (KMC 107929). By using this website or booking a service, you agree to these terms.
1. About our services
A3 Aura Health provides online video consultations for general medicine, lifestyle disease, hormonal and women's health, along with mental and emotional wellness counselling. Services are provided remotely and are intended for non-emergency care.
2. Not for emergencies
Our services are not a substitute for emergency care. If you are experiencing a medical or mental health emergency, contact your local emergency services or the nearest hospital immediately. Helplines: Tele-MANAS 14416, KIRAN 1800-599-0019.
3. Eligibility and information you provide
You agree to provide accurate and complete information about your health, symptoms, and medical history. Advice given during a consultation is based on the information you share. Consultations for a minor should be arranged and attended by a parent or legal guardian.
4. Bookings and payments
General consultations are arranged over WhatsApp, and applicable fees are shared with you before you confirm. Mental health counselling is booked and paid online through a secure third-party payment provider (Razorpay). Payment confirms your booking request, subject to availability.
5. Medical advice and prescriptions
Any advice, prescription, or plan is provided at the doctor's professional discretion and only where clinically appropriate. Some conditions may require an in-person examination or tests, in which case you will be advised accordingly.
6. Your responsibilities
You are responsible for a suitable device and internet connection for the video call, for following the advice given, and for arranging any recommended follow-up, tests, or in-person care.
7. Confidentiality
Your health information is treated as confidential and handled as described in our Privacy Policy.
8. Limitation of liability
To the extent permitted by law, A3 Aura Health is not liable for outcomes arising from inaccurate information provided by you, from technical failures outside our control, or from a failure to follow the advice given.
9. Changes to these terms
We may update these terms from time to time. The current version will always be available on this page.
10. Contact
For any questions about these terms, please contact us.